Kore.ai - Product Designer (Dec '22 - Present)
Working across Platform Bot Conversation and AI for Work, designing enterprise AI products that turn complex technology into intuitive, efficient, and meaningful user experiences.
- Own the end-to-end design process, from problem discovery, requirement analysis, and user research to user flows, wireframing, prototyping, and developer handoff.
- Design conversational UX, AI agents, agentic workflows, and contextual interactions that simplify complex user journeys.
- Define information architecture, interaction patterns, navigation, and reusable design components to create consistent experiences.
- Use design thinking, usability testing, heuristic evaluation, and iterative design to identify usability gaps and improve product experiences.
- Collaborate with product managers and engineers to align user needs, business goals, and technical feasibility.